Last updated: July 2026
We know plans change. This policy explains what to expect if you need to cancel or reschedule an appointment with KSpa Massage & Company, LLC, so we can keep sessions available for everyone on our schedule.
We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer your time slot to another client who may be waiting for an appointment.
Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the scheduled service.
If you arrive late to your appointment, your session may be shortened to accommodate the next scheduled client, and full service pricing will still apply. We recommend arriving 5–10 minutes early to settle in before your session begins.
Missed appointments without any notice ("no-shows") may be charged the full price of the scheduled service. Repeated no-shows may affect your ability to book future appointments online.
Monthly memberships may be canceled at any time by contacting us directly. Membership cancellations must be requested prior to your next billing date to avoid being charged for the upcoming month. Unused membership credits are handled according to the terms provided at signup.
We understand that emergencies, sudden illness, and unforeseen circumstances happen. If you're dealing with a situation outside of your control, please contact us directly — we're happy to work with you on a case-by-case basis.
You can cancel or reschedule your appointment through our online booking platform, or by contacting us directly: